Last Updated: [10 May 2025]
1. Introduction
Welcome to Ravera Diamonds ("we," "us," or "our"). We are committed to protecting the privacy of our customers and website visitors ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.raveradiamonds.com, purchase our products (including our lab-grown diamond jewelry), or otherwise interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect several different types of personal information for various purposes to provide and improve our services to you. This may include:
-
Personal Identifiable Information (PII):
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (e.g., credit card details, processed securely by our payment gateway – we do not store full credit card numbers)
-
Non-Personal Identifiable Information:
- Browser type and version
- Operating system
- IP address
- Pages you visit on our site, time and date of your visit, time spent on those pages
- Referring website addresses
- Other anonymous statistical data
3. How We Use Your Information
We use the collected information for various purposes:
- To process and fulfill your orders, including shipping and handling.
- To communicate with you about your orders, inquiries, and our services.
- To provide customer support.
- To manage your account with us.
- To send you marketing and promotional communications (if you have opted-in), such as newsletters, special offers, and information about new products or services. You can opt-out of these communications at any time.
- To personalize your experience on our website.
- To improve our website, products, and services.
- To monitor the usage of our website and detect/prevent technical issues or fraud.
- To comply with legal obligations.
4. Information Sharing and Disclosure
Ravera Diamonds will not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party service providers who perform functions on our behalf, such as payment processing, order fulfillment, shipping, email delivery, website hosting, data analysis, and marketing assistance. These providers are obligated to protect your information and are restricted from using it for any other purpose.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
- Protection of Rights: To protect and defend the rights or property of Ravera Diamonds, and to protect the personal safety of users of the site or the public.
- With Your Consent: We may share your information for other purposes with your explicit consent.
5. Data Security
We take reasonable precautions to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We use industry-standard security measures, including SSL (Secure Socket Layer) technology for encrypting sensitive information during transactions.
However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Cookies and Tracking Technologies
Our website may use "cookies" and similar tracking technologies (like web beacons and pixels) to enhance your experience. Cookies are small files placed on your device that help us remember your preferences, understand how you use our website, and improve our services.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
7. Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
8. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our Service does not address anyone under the age of [e.g., 13, 16, or 18 - check applicable laws like COPPA]. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@raveradiamonds.com
